:root{--navy:#001722;--gold:#c48429;--line:#e5e8ea;--text:#24313a}
*{box-sizing:border-box}body{margin:0;font-family:'DM Sans',sans-serif;background:#f5f7f8;color:var(--text)}button,input,textarea{font:inherit}
.auth-shell{min-height:100vh;display:grid;place-items:center;background:linear-gradient(135deg,var(--navy),#073648);padding:20px}.auth-card{width:min(430px,100%);padding:38px;background:white;border-radius:24px;box-shadow:0 30px 80px #0005}.logo{font-size:24px;font-weight:800;color:var(--navy);margin-bottom:25px}.logo span{color:var(--gold);font-weight:500}.auth-card h1{margin-bottom:5px}.auth-card p{color:#707c83}.auth-card input{width:100%;padding:12px;margin:6px 0;border:1px solid #dce1e4;border-radius:10px}.auth-card button{width:100%;padding:12px;margin-top:9px;border:0;border-radius:10px;background:var(--navy);color:white;font-weight:700}.error{color:#b42318;font-size:13px;margin-top:10px}
.panel{height:100vh;display:grid;grid-template-columns:360px 1fr}.sidebar{background:white;border-right:1px solid var(--line);display:flex;flex-direction:column}.sidebar-top{height:76px;padding:15px 17px;background:var(--navy);color:white;display:flex;align-items:center;justify-content:space-between}.sidebar-top strong,.sidebar-top span{display:block}.sidebar-top span{font-size:12px;color:#ffffffa0}.sidebar-top button{background:none;color:white;border:1px solid #ffffff40;border-radius:8px;padding:7px 10px}.filter{padding:13px;border-bottom:1px solid var(--line)}.filter input{width:100%;padding:10px;border:1px solid var(--line);border-radius:9px}.conversation-list{overflow:auto;flex:1}.conv{padding:14px;border-bottom:1px solid #edf0f1;cursor:pointer}.conv:hover,.conv.active{background:#f4f7f8}.conv strong{font-size:14px}.conv p{font-size:13px;color:#6e7a81;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin:5px 0}.conv-top{display:flex;justify-content:space-between}.conv time{font-size:11px;color:#929b9f}.status{display:inline-block;width:8px;height:8px;border-radius:50%;background:#25b36b;margin-right:6px}.status.closed{background:#aeb5b9}
.chat-area{display:flex;min-width:0}.empty-state{margin:auto;text-align:center;color:#748087}.empty-icon{font-size:50px}.chat-panel{display:flex;flex-direction:column;width:100%;height:100vh}.chat-top{height:76px;background:white;border-bottom:1px solid var(--line);padding:14px 20px;display:flex;align-items:center;justify-content:space-between}.chat-top h2{font-size:18px;margin:0}.chat-top span{font-size:12px;color:#748087}.chat-top button{background:white;border:1px solid var(--line);border-radius:9px;padding:8px 11px}.messages{flex:1;overflow:auto;padding:22px}.message{display:flex;margin:8px 0}.message.visitor{justify-content:flex-start}.message.agent{justify-content:flex-end}.bubble{max-width:72%;padding:10px 13px;border-radius:14px;background:white;box-shadow:0 2px 7px #0017220e}.message.agent .bubble{background:var(--navy);color:white}.send-form{display:flex;gap:9px;padding:13px;background:white;border-top:1px solid var(--line)}.send-form textarea{flex:1;border:1px solid var(--line);border-radius:10px;padding:10px;resize:none}.send-form button{border:0;border-radius:10px;background:var(--gold);font-weight:700;padding:0 20px}
@media(max-width:780px){.panel{grid-template-columns:1fr}.sidebar{position:absolute;z-index:2;width:100%;height:100%}.chat-area{position:absolute;inset:0}.chat-panel{z-index:3;background:#f5f7f8}}

.auth-card button:disabled{opacity:.65;cursor:not-allowed}
.error{display:block;min-height:18px;line-height:1.4;font-weight:600}

.logout-link{
  color:#fff;
  border:1px solid #ffffff40;
  border-radius:8px;
  padding:7px 10px;
  text-decoration:none;
  font-size:13px;
}
.agent-box{
  padding:12px 14px;
  border-bottom:1px solid var(--line);
  background:#fafbfb;
}
.agent-box span{
  display:block;
  font-size:11px;
  color:#7a858b;
  text-transform:uppercase;
  letter-spacing:.08em;
}
.agent-box strong{
  color:var(--navy);
  font-size:14px;
}
.loading{
  padding:16px;
  color:#748087;
  font-size:13px;
}
.panel-error{
  color:#b42318;
  font-size:13px;
}

.conv{position:relative}
.unread-badge{
  position:absolute;right:12px;bottom:10px;
  min-width:20px;height:20px;padding:0 6px;border-radius:999px;
  background:#c48429;color:#fff;font-size:11px;font-weight:700;
  display:inline-flex;align-items:center;justify-content:center
}

.chat-actions{display:flex;align-items:center;gap:10px}
.assign-wrap{display:flex;flex-direction:column;gap:3px;font-size:11px;color:#748087}
.assign-wrap select{min-width:180px;padding:8px 10px;border:1px solid var(--line);border-radius:9px;background:#fff;color:var(--text)}
.assigned-name{display:block;margin-top:4px;color:#879197;font-size:11px}
.quick-replies{display:flex;gap:7px;flex-wrap:wrap;padding:10px 13px 0;background:#fff;border-top:1px solid var(--line)}
.quick-replies button{border:1px solid #dcc79f;background:#fffaf0;color:var(--navy);border-radius:999px;padding:6px 10px;font-size:11px;cursor:pointer}
.quick-replies button:hover{background:#f7ecd7}
@media(max-width:780px){
  .chat-actions{flex-direction:column;align-items:flex-end}
  .assign-wrap select{min-width:145px}
}

.panel-tabs{display:grid;grid-template-columns:repeat(3,1fr);gap:5px;padding:10px;border-bottom:1px solid var(--line);background:#fff}
.panel-tab{border:0;background:#f3f5f6;color:#52616a;border-radius:8px;padding:8px 5px;font-size:11px;font-weight:700;cursor:pointer}
.panel-tab.active{background:var(--navy);color:#fff}
.admin-view{width:100%;padding:28px;overflow:auto}
.view-head h2{margin:0 0 5px;color:var(--navy)}
.view-head p{margin:0 0 24px;color:#718087}
.stats-grid{display:grid;grid-template-columns:repeat(3,minmax(150px,1fr));gap:16px}
.stat-card{background:#fff;border:1px solid var(--line);border-radius:16px;padding:20px;box-shadow:0 4px 14px #0017220a}
.stat-card span{display:block;color:#748087;font-size:12px;margin-bottom:10px}
.stat-card strong{font-size:32px;color:var(--navy)}
.team-layout{display:grid;grid-template-columns:320px 1fr;gap:22px;align-items:start}
.agent-form,.team-list-wrap{background:#fff;border:1px solid var(--line);border-radius:16px;padding:20px}
.agent-form h3,.team-list-wrap h3{margin-top:0;color:var(--navy)}
.agent-form input,.agent-form select{width:100%;padding:10px 11px;margin:6px 0;border:1px solid var(--line);border-radius:9px}
.agent-form button{width:100%;margin-top:8px;padding:10px;border:0;border-radius:9px;background:var(--gold);font-weight:700;cursor:pointer}
.form-msg{font-size:12px;margin-top:9px}.form-msg.success{color:#08783f}.form-msg.error{color:#b42318}
.team-item{display:flex;justify-content:space-between;gap:14px;padding:13px 0;border-bottom:1px solid #edf0f1}
.team-info strong,.team-info span,.team-info small{display:block}
.team-info span{font-size:12px;color:#68757d;margin:2px 0}
.team-info small{font-size:11px;color:#879197}
.team-actions{display:flex;gap:6px;align-items:center}
.team-actions button{border:1px solid var(--line);background:#fff;border-radius:8px;padding:7px 9px;font-size:11px;cursor:pointer}
@media(max-width:900px){
  .stats-grid{grid-template-columns:repeat(2,1fr)}
  .team-layout{grid-template-columns:1fr}
}


/* MASTER 1.4.1 - controle correto das telas do painel */
[hidden]{
  display:none !important;
}

.chat-area{
  min-width:0;
  overflow:hidden;
}

.admin-view{
  width:100%;
  min-width:0;
  height:100vh;
  overflow:auto;
}

#dashboardView,
#teamView{
  flex:1;
}

#teamView .team-layout{
  width:100%;
  max-width:1100px;
}

#teamView .team-list-wrap{
  min-width:0;
  overflow:hidden;
}

#teamView .team-list{
  width:100%;
}

#teamView .team-item{
  min-width:0;
}

#teamView .team-info{
  min-width:0;
  overflow:hidden;
}

#teamView .team-info strong,
#teamView .team-info span,
#teamView .team-info small{
  overflow-wrap:anywhere;
}

.chat-panel{
  min-width:0;
}

body.view-dashboard #chatPanel,
body.view-dashboard #emptyState,
body.view-team #chatPanel,
body.view-team #emptyState{
  display:none !important;
}

body.view-dashboard #dashboardView{
  display:block !important;
}

body.view-team #teamView{
  display:block !important;
}

body.view-conversations #dashboardView,
body.view-conversations #teamView{
  display:none !important;
}

@media(max-width:1100px){
  .team-layout{
    grid-template-columns:minmax(280px,360px) minmax(0,1fr);
  }
}

@media(max-width:850px){
  .team-layout{
    grid-template-columns:1fr;
  }

  .admin-view{
    height:auto;
    min-height:100vh;
  }
}


/* MASTER 1.5 - organização do atendimento */
.filter-row{display:grid;grid-template-columns:1fr 1fr;gap:6px;margin-top:7px}
.filter-row select{width:100%;padding:8px;border:1px solid var(--line);border-radius:8px;background:#fff;font-size:11px}
.priority-pill{display:inline-flex;margin-top:6px;padding:3px 7px;border-radius:999px;font-size:10px;font-weight:700}
.priority-normal{background:#edf1f3;color:#56646c}
.priority-high{background:#fff1cf;color:#8a5b00}
.priority-urgent{background:#fde7e7;color:#a32323}

.conversation-workspace{flex:1;min-height:0;display:grid;grid-template-columns:minmax(0,1fr) 290px;overflow:hidden}
.conversation-main{min-width:0;display:flex;flex-direction:column;overflow:hidden}
.conversation-workspace .messages{height:100%;min-height:0}

.customer-panel{border-left:1px solid var(--line);background:#fff;overflow:auto;padding:14px}
.customer-card,.notes-card{border:1px solid var(--line);border-radius:13px;padding:14px;margin-bottom:12px}
.customer-card h3,.notes-card h3{margin:0 0 12px;font-size:14px;color:var(--navy)}
.customer-card div{padding:8px 0;border-bottom:1px solid #eef0f1}
.customer-card div:last-child{border-bottom:0}
.customer-card span{display:block;font-size:10px;text-transform:uppercase;color:#849097}
.customer-card strong{display:block;font-size:12px;color:#263740;overflow-wrap:anywhere}
.notes-help{font-size:11px;color:#7c878d;margin:-6px 0 10px}
.notes-card textarea{width:100%;resize:vertical;border:1px solid var(--line);border-radius:9px;padding:9px;font:inherit;font-size:12px}
.notes-card form button{width:100%;border:0;border-radius:9px;background:var(--navy);color:#fff;padding:8px;margin-top:6px;font-size:11px;font-weight:700;cursor:pointer}
.notes-list{margin-top:12px}
.note-item{padding:9px 0;border-top:1px solid #edf0f1}
.note-item p{margin:0 0 4px;font-size:12px;white-space:pre-wrap}
.note-item small{font-size:10px;color:#879197}
.no-notes{font-size:11px;color:#8a9499}

@media(max-width:1050px){
  .conversation-workspace{grid-template-columns:1fr}
  .customer-panel{border-left:0;border-top:1px solid var(--line);max-height:300px}
}


/* MASTER 1.6 - categorias, período e exportações */
.filter-row{grid-template-columns:repeat(3,1fr)}
.category-pill{display:inline-flex;margin:6px 0 0 4px;padding:3px 7px;border-radius:999px;background:#eef5f7;color:#315766;font-size:10px;font-weight:700}
.export-link,.export-button{display:inline-flex;align-items:center;justify-content:center;text-decoration:none;border:1px solid var(--line);background:#fff;color:var(--navy);border-radius:9px;padding:8px 10px;font-size:11px;font-weight:700;white-space:nowrap}
.export-link:hover,.export-button:hover{background:#f6f8f9}
.view-head-actions{display:flex;justify-content:space-between;gap:16px;align-items:flex-start}
@media(max-width:900px){
  .filter-row{grid-template-columns:1fr}
  .view-head-actions{flex-direction:column}
}


/* MASTER 1.7 - fluxo operacional */
.workflow-badge{
  display:inline-flex;
  margin:6px 0 0 4px;
  padding:3px 7px;
  border-radius:999px;
  font-size:10px;
  font-weight:700;
}
.workflow-open{background:#eaf3f6;color:#315766}
.workflow-waiting_agent{background:#fde7e7;color:#a32323}
.workflow-waiting_customer{background:#fff1cf;color:#8a5b00}
.workflow-closed{background:#edf0f1;color:#68757d}
.activity-time{display:block;margin-top:4px;color:#9aa2a7;font-size:10px}


/* MASTER 1.8 - identificação do atendente e transferências */
.message-author{font-size:10px;font-weight:800;opacity:.72;margin-bottom:4px;text-transform:uppercase;letter-spacing:.04em}
.system-author{color:#7f6b37}
.message.system{justify-content:center}
.message.system .bubble{max-width:86%;background:#fff8e8;color:#655426;border:1px solid #ead7a4}

.transfer-btn{border:1px solid var(--gold);background:#fff8ea;color:var(--navy);border-radius:9px;padding:8px 11px;font-size:11px;font-weight:700;cursor:pointer}
.transfer-btn:hover{background:#f8e9c9}

.modal-backdrop{position:fixed;inset:0;z-index:5000;background:#00172280;display:grid;place-items:center;padding:20px}
.transfer-modal{width:min(470px,100%);background:#fff;border-radius:18px;padding:20px;box-shadow:0 24px 80px #0004}
.modal-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:16px}
.modal-head h3{margin:0;color:var(--navy)}
.modal-head button{border:0;background:none;font-size:26px;cursor:pointer}
.transfer-modal label{display:block;margin:11px 0}
.transfer-modal label span{display:block;font-size:11px;color:#66747c;margin-bottom:5px}
.transfer-modal select,.transfer-modal textarea{width:100%;padding:10px;border:1px solid var(--line);border-radius:9px;font:inherit}
.modal-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:16px}
.modal-actions button{border:1px solid var(--line);background:#fff;border-radius:9px;padding:9px 12px;cursor:pointer}
.modal-actions .primary{background:var(--gold);border-color:var(--gold);color:var(--navy);font-weight:800}

.transfer-history{margin-top:6px}
.transfer-item{padding:9px 0;border-top:1px solid #edf0f1}
.transfer-item:first-child{border-top:0}
.transfer-item strong,.transfer-item span,.transfer-item small{display:block}
.transfer-item strong{font-size:11px;color:var(--navy)}
.transfer-item span{font-size:10px;color:#6d7980;margin-top:2px}
.transfer-item p{font-size:11px;margin:5px 0;color:#4e5b62}
.transfer-item small{font-size:9px;color:#929b9f}


/* MASTER 1.9 - chat interno da equipe */
.panel-tabs{grid-template-columns:repeat(4,1fr)}
.tab-badge{display:inline-flex;min-width:17px;height:17px;padding:0 4px;margin-left:3px;align-items:center;justify-content:center;border-radius:999px;background:#c48429;color:#fff;font-size:9px}
.consult-team-btn{border:1px solid #9cb8c2;background:#eef7fa;color:#173d4c;border-radius:9px;padding:8px 11px;font-size:11px;font-weight:700;cursor:pointer}

.internal-chat-view{padding:20px}
.internal-chat-layout{display:grid;grid-template-columns:300px minmax(0,1fr);height:calc(100vh - 145px);background:#fff;border:1px solid var(--line);border-radius:16px;overflow:hidden}
.internal-contacts{border-right:1px solid var(--line);display:flex;flex-direction:column;min-width:0}
.internal-search-wrap{padding:12px;border-bottom:1px solid var(--line)}
.internal-search-wrap input{width:100%;padding:10px;border:1px solid var(--line);border-radius:9px}
.internal-contact-list{overflow:auto;flex:1}
.internal-contact{width:100%;border:0;border-bottom:1px solid #edf0f1;background:#fff;padding:12px;display:grid;grid-template-columns:38px minmax(0,1fr) auto;gap:9px;text-align:left;cursor:pointer}
.internal-contact:hover,.internal-contact.active{background:#f4f8f9}
.internal-avatar{width:38px;height:38px;border-radius:50%;display:grid;place-items:center;background:var(--navy);color:#fff;font-weight:800}
.internal-contact-copy{min-width:0}
.internal-contact-copy strong,.internal-contact-copy span,.internal-contact-copy small{display:block}
.internal-contact-copy strong{font-size:13px;color:var(--navy)}
.internal-contact-copy span{font-size:10px;color:#6f7c83;margin:2px 0}
.internal-contact-copy small{font-size:10px;color:#929b9f;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.internal-unread{min-width:20px;height:20px;padding:0 6px;border-radius:999px;background:var(--gold);color:#fff;font-size:10px;display:grid;place-items:center}

.internal-thread{min-width:0;display:flex}
.internal-empty{margin:auto;text-align:center;color:#78868d}
.internal-empty div{font-size:42px}
.internal-thread-panel{width:100%;display:flex;flex-direction:column;min-width:0}
.internal-thread-head{padding:14px 18px;border-bottom:1px solid var(--line);background:#fff}
.internal-thread-head strong,.internal-thread-head span{display:block}
.internal-thread-head span{font-size:11px;color:#7d888e}
.internal-messages{flex:1;overflow:auto;padding:18px;background:#f6f8f9}
.internal-msg{display:flex;margin:8px 0}
.internal-msg.outgoing{justify-content:flex-end}
.internal-msg-bubble{max-width:74%;padding:10px 12px;border-radius:13px;background:#fff;box-shadow:0 2px 7px #0017220c;font-size:13px}
.internal-msg.outgoing .internal-msg-bubble{background:var(--navy);color:#fff}
.internal-msg-bubble small{display:block;margin-top:6px;font-size:9px;opacity:.6}
.internal-msg-context{padding:6px 8px;margin-bottom:7px;border-radius:8px;background:#c484291f;font-size:10px;font-weight:700}
.internal-msg.outgoing .internal-msg-context{background:#ffffff17}
.internal-context-bar{display:flex;justify-content:space-between;gap:10px;align-items:center;padding:8px 12px;background:#fff7e8;border-top:1px solid #ead7a4;font-size:11px;color:#715516}
.internal-context-bar button{border:0;background:none;color:#8b5e00;font-size:10px;cursor:pointer;text-decoration:underline}
.internal-compose{display:flex;gap:8px;padding:12px;background:#fff;border-top:1px solid var(--line)}
.internal-compose textarea{flex:1;resize:none;border:1px solid var(--line);border-radius:10px;padding:10px;font:inherit}
.internal-compose button{border:0;border-radius:10px;background:var(--gold);color:var(--navy);font-weight:800;padding:0 18px;cursor:pointer}

body.view-internal #chatPanel,
body.view-internal #emptyState,
body.view-internal #dashboardView,
body.view-internal #teamView{display:none !important}
body.view-internal #internalView{display:block !important}

@media(max-width:900px){
  .internal-chat-layout{grid-template-columns:1fr;height:auto;min-height:70vh}
  .internal-contacts{border-right:0;border-bottom:1px solid var(--line);max-height:270px}
  .internal-thread{min-height:500px}
}


/* MASTER 2.0 - protocolos, leads e relatórios */
.panel-tabs{grid-template-columns:repeat(5,1fr)}
.conv-protocol{display:block;color:#c48429;font-size:9px;font-weight:800;letter-spacing:.04em;margin:4px 0 2px}
.visitor-protocol{display:block;color:#c48429;font-size:11px;margin-top:3px}
.message-meta{display:block;margin-top:5px;font-size:9px;opacity:.55}

.lead-report-card{margin-top:18px;border:1px solid #e2e7e9;border-radius:16px;background:#fff;padding:20px;display:grid;grid-template-columns:minmax(220px,1fr) auto;gap:18px;align-items:center}
.lead-report-card .eyebrow{font-size:10px;letter-spacing:.12em;text-transform:uppercase;color:#c48429;font-weight:800}
.lead-report-card h3{margin:4px 0;color:#001722}
.lead-report-card p{margin:0;color:#6e7b82;font-size:12px}
.lead-report-counts{grid-column:2;grid-row:1;display:flex;gap:8px}
.lead-report-counts div{min-width:78px;padding:10px;border-radius:11px;background:#f4f7f8;text-align:center}
.lead-report-counts span,.lead-report-counts strong{display:block}
.lead-report-counts span{font-size:9px;color:#7a868c;text-transform:uppercase}
.lead-report-counts strong{font-size:20px;color:#001722;margin-top:2px}
.lead-report-actions{grid-column:1 / -1;display:flex;gap:8px;flex-wrap:wrap}
.lead-report-actions a{text-decoration:none;padding:9px 13px;border-radius:9px;background:#001722;color:#fff;font-size:11px;font-weight:700}
.lead-report-actions a:first-child{background:#c48429;color:#001722}

.protocol-view{padding:20px;overflow:auto}
.protocol-search-box{display:flex;gap:8px;margin-bottom:14px}
.protocol-search-box input{flex:1;padding:11px;border:1px solid var(--line);border-radius:10px}
.protocol-search-box button{border:0;border-radius:10px;background:#001722;color:#fff;padding:0 18px;font-weight:700;cursor:pointer}
.protocol-layout{display:grid;grid-template-columns:300px minmax(0,1fr);gap:14px;min-height:560px}
.protocol-results,.protocol-detail{border:1px solid var(--line);border-radius:14px;background:#fff;overflow:auto}
.protocol-result{width:100%;padding:13px;border:0;border-bottom:1px solid #edf0f1;background:#fff;text-align:left;cursor:pointer}
.protocol-result:hover{background:#f7f9fa}
.protocol-result strong,.protocol-result span,.protocol-result small{display:block}
.protocol-result strong{color:#c48429;font-size:11px}
.protocol-result span{font-size:13px;font-weight:700;color:#001722;margin:3px 0}
.protocol-result small{font-size:10px;color:#7d898e}
.protocol-empty{padding:24px;text-align:center;color:#7c888e;font-size:12px}
.protocol-detail{padding:17px}
.protocol-detail-head{display:flex;justify-content:space-between;gap:12px;align-items:center;padding-bottom:14px;border-bottom:1px solid #edf0f1}
.protocol-detail-head span{font-size:9px;text-transform:uppercase;color:#849096}
.protocol-detail-head h3{margin:2px 0 0;color:#c48429}
.protocol-detail-head button{border:1px solid #c48429;background:#fff8ea;color:#001722;border-radius:9px;padding:8px 10px;font-weight:700;cursor:pointer}
.protocol-data-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;padding:14px 0}
.protocol-data-grid div{background:#f6f8f9;padding:10px;border-radius:9px}
.protocol-data-grid .wide{grid-column:1/-1}
.protocol-data-grid span,.protocol-data-grid strong{display:block}
.protocol-data-grid span{font-size:9px;text-transform:uppercase;color:#839096}
.protocol-data-grid strong{font-size:11px;color:#001722;margin-top:3px;overflow-wrap:anywhere}
.protocol-history-title{margin:8px 0;color:#001722}
.protocol-history{display:flex;flex-direction:column;gap:7px}
.protocol-message{border:1px solid #e6eaec;border-radius:10px;padding:9px 11px;background:#fff}
.protocol-message>div{display:flex;justify-content:space-between;gap:10px}
.protocol-message strong{font-size:10px;color:#001722}
.protocol-message time{font-size:9px;color:#8b969b}
.protocol-message p{margin:5px 0 0;font-size:12px;white-space:pre-wrap}
.protocol-agent{border-left:3px solid #c48429}
.protocol-system{background:#fff8e8}

body.view-protocol #chatPanel,
body.view-protocol #emptyState,
body.view-protocol #dashboardView,
body.view-protocol #teamView,
body.view-protocol #internalView{display:none!important}
body.view-protocol #protocolView{display:block!important}

@media(max-width:1050px){
  .panel-tabs{grid-template-columns:repeat(2,1fr)}
  .lead-report-card{grid-template-columns:1fr}
  .lead-report-counts{grid-column:1;grid-row:auto}
  .protocol-layout{grid-template-columns:1fr}
  .protocol-results{max-height:300px}
  .protocol-data-grid{grid-template-columns:1fr 1fr}
}


/* MASTER 2.0.1 - ajuste visual do atendimento */
@media (min-width: 901px){
  .panel{
    grid-template-columns:320px minmax(0,1fr);
  }

  .sidebar-top{
    height:68px;
  }

  .chat-panel{
    height:100vh;
    min-height:0;
    overflow:hidden;
  }

  .chat-top{
    height:auto;
    min-height:116px;
    padding:9px 12px;
    display:grid;
    grid-template-columns:minmax(170px,220px) minmax(0,1fr);
    gap:10px;
    align-items:start;
    overflow:visible;
  }

  .chat-top > div:first-child{
    min-width:0;
    padding-top:3px;
  }

  .chat-top h2{
    font-size:16px;
    white-space:nowrap;
    overflow:hidden;
    text-overflow:ellipsis;
  }

  .chat-top #visitorMeta{
    display:block;
    margin-top:3px;
    font-size:10px;
    line-height:1.3;
    overflow-wrap:anywhere;
  }

  .visitor-protocol{
    font-size:10px;
    line-height:1.2;
    margin-top:3px;
  }

  .chat-actions{
    min-width:0;
    display:grid;
    grid-template-columns:repeat(4,minmax(105px,1fr));
    gap:6px;
    align-items:end;
  }

  .assign-wrap{
    min-width:0;
    gap:2px;
    font-size:9px;
  }

  .assign-wrap select{
    width:100%;
    min-width:0;
    height:34px;
    padding:5px 7px;
    border-radius:8px;
    font-size:10px;
  }

  .chat-actions > button,
  .chat-actions > a{
    width:100%;
    min-width:0;
    min-height:34px;
    padding:6px 7px;
    font-size:10px;
    line-height:1.15;
    text-align:center;
    white-space:normal;
  }

  .conversation-workspace{
    grid-template-columns:minmax(0,1fr) 260px;
    min-height:0;
  }

  .customer-panel{
    padding:10px;
  }

  .customer-card,
  .notes-card{
    padding:11px;
    margin-bottom:9px;
    border-radius:12px;
  }

  .customer-card h3,
  .notes-card h3{
    font-size:13px;
    margin-bottom:8px;
  }

  .customer-card div{
    padding:6px 0;
  }

  .customer-card span{
    font-size:9px;
  }

  .customer-card strong{
    font-size:11px;
  }

  .notes-help{
    font-size:10px;
    margin-bottom:7px;
  }

  .notes-card textarea{
    padding:7px;
    min-height:56px;
  }

  .quick-replies{
    padding:7px 12px 0;
  }

  .quick-replies button{
    padding:5px 9px;
    font-size:10px;
  }

  .send-form{
    padding:9px 12px;
  }

  .send-form textarea{
    min-height:54px;
  }

  .send-form button{
    min-width:88px;
    padding:0 15px;
  }
}

@media (min-width: 1320px){
  .chat-actions{
    grid-template-columns:repeat(4,minmax(115px,1fr));
  }
}

@media (min-width: 1550px){
  .panel{
    grid-template-columns:340px minmax(0,1fr);
  }

  .chat-top{
    grid-template-columns:minmax(190px,245px) minmax(0,1fr);
  }

  .chat-actions{
    grid-template-columns:repeat(7,minmax(105px,1fr));
  }

  .conversation-workspace{
    grid-template-columns:minmax(0,1fr) 285px;
  }
}


/* MASTER 2.0.2 - botão Encerrar atendimento */
.close-conversation-btn{
  border:0;
  background:#a62b2b;
  color:#fff;
  border-radius:9px;
  min-height:34px;
  padding:7px 11px;
  font-size:10px;
  line-height:1.15;
  font-weight:800;
  cursor:pointer;
  box-shadow:0 2px 8px #a62b2b22;
}

.close-conversation-btn:hover:not(:disabled){
  background:#8f2222;
}

.close-conversation-btn:disabled{
  cursor:not-allowed;
  opacity:.62;
}

.close-conversation-btn.is-closed{
  background:#6f7b80;
  box-shadow:none;
}

@media (min-width:901px){
  .chat-actions{
    grid-template-columns:repeat(4,minmax(105px,1fr));
  }
}

@media (min-width:1550px){
  .chat-actions{
    grid-template-columns:repeat(8,minmax(100px,1fr));
  }
}


/* MASTER 2.0.3 - visibilidade definitiva do botão de encerramento */
#closeConversationBtn.close-conversation-btn{
  display:flex !important;
  visibility:visible !important;
  opacity:1 !important;
  align-items:center !important;
  justify-content:center !important;
  background:#b3262e !important;
  background-image:none !important;
  color:#ffffff !important;
  border:1px solid #b3262e !important;
  min-height:36px !important;
  height:36px !important;
  border-radius:9px !important;
  padding:7px 12px !important;
  font-size:10px !important;
  font-weight:800 !important;
  line-height:1.1 !important;
  text-align:center !important;
  text-decoration:none !important;
  white-space:normal !important;
  overflow:visible !important;
  cursor:pointer !important;
  box-shadow:0 2px 8px rgba(179,38,46,.18) !important;
}

#closeConversationBtn .close-conversation-label{
  display:inline !important;
  visibility:visible !important;
  opacity:1 !important;
  color:#ffffff !important;
  font:inherit !important;
  line-height:inherit !important;
}

#closeConversationBtn.close-conversation-btn:hover:not(:disabled){
  background:#982029 !important;
  border-color:#982029 !important;
}

#closeConversationBtn.close-conversation-btn.is-closed,
#closeConversationBtn.close-conversation-btn:disabled{
  background:#6c777c !important;
  border-color:#6c777c !important;
  color:#ffffff !important;
  opacity:1 !important;
  cursor:not-allowed !important;
}

#closeConversationBtn.close-conversation-btn.is-closed .close-conversation-label,
#closeConversationBtn.close-conversation-btn:disabled .close-conversation-label{
  color:#ffffff !important;
}

@media (min-width:901px) and (max-width:1549px){
  .chat-actions{
    grid-template-columns:repeat(4,minmax(110px,1fr)) !important;
  }
  #closeConversationBtn{
    grid-column:auto;
  }
}


/* MASTER 2.0.6 - fila ativa */
#statusFilter{
  font-weight:700;
}

.conversation-list{
  overflow-y:auto;
  min-height:0;
}